Transform your CX for the age of AI

Deliver the future of customer and employee experience today.
All built on the #1 AI-powered experience orchestration platform.

Leading brands connect with Genesys

The National Domestic Violence Hotline uses AI to support survivors

When every second counts, The Hotline uses a trusted platform and AI-powered tools to serve more people in less time — providing empathy across every experience.

1.5 min reduction

in average handle time since implementing voluntary voicebots

Genesys Cloud is the world’s leading AI‑powered experience orchestration platform​

Drive growth, customer loyalty and employee productivity while reducing costs — all through a trusted, artificial intelligence (AI)-powered platform that delivers personalized experiences at scale across chat, email, messaging, voice, social and text.​

Purpose-built AI

Realize value faster with AI that’s easy to deploy, control and optimize.

Seamlessly connect on digital and social​

Personalize engagement on any channel with humans and AI-powered bots.

Future-ready contact center

Optimize with intelligent automation and embedded AI that delivers value from day one.

Open CX platform and cloud architecture

Innovate continuously, scale globally and build any experience.

End-to-end journey management

Connect data silos to orchestrate and optimize customer and employee experiences.

Workforce engagement management

Unlock employee potential with built-in AI that simplifies management and drives impact and retention.

Redefine what’s possible for CX with AI‑powered experience orchestration​

Make every interaction personal and filled with empathy. No matter where your customers’ journeys start, you’ll connect the dots with the Genesys Cloud™ platform and built-in AI. Now it’s easier than ever to keep your employees engaged and your customers happy and coming back for more.

Analysts and users agree — Genesys is a leader

Gartner ® Magic Quadrant™ for 2023 Contact Center as a Service

Genesys named a Leader in Contact Center as a Service solutions

IDC Marketscape reports on conversational AI

Genesys named a Leader for omnichannel conversational AI solutions

The Forrester Wave: Contact Center as a Service, Q1 2023

Genesys recognized as a Leader in CCaaS

A digital dashboard displaying a user" width="1440" height="1088" />

See Genesys Cloud CX in action

Talk with an expert to see firsthand how you can transform customer and employee experiences today.​

• Genesys Cloud
• System Status
• All capabilities

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.